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What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
How do I find my size?
We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us—we’re happy to assist!
Do you accept returns?
Yes. We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging. For return requests, email support@plusemart24.store. Our team is available daily 9:00 AM–5:00 PM PT and aims to respond within 24 hours.
How long does a refund take?
After we receive and inspect the returned item, refunds are issued to the original payment method within 10–12 business days. Timing may vary depending on your card issuer.
How do I start a return?
To begin a return, please email support@plusemart24.store with your order number and reason for return. For full details, please visit our Returns Policy page.
plusemart24
Open Daily
9 AM–5 PM PT
Email: support@plusemart24.store
Address: 580 California Street, San Francisco, CA 94140, USA
We aim to respond within 24 hours during our 9 AM to 5 PM PT business hours.
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